Conclusion: mystery shopping and consumer protection policy 24 references 26 used in this manner, mystery shopping is a useful tool to inform consumer.
That's when mystery shopping went beyond its original roots in the retail space and became the invaluable tool it is today in a broad. When mystery shopping first came onto the scene, it was used as a tool to prevent theft by employees at banks and stores that was in the 1940's when private.
Discover tools and resources available to current and prospective mystery shoppers training, conferences and certifications.
Mystery shopping is a type of research tool to measure the level of satisfaction, a customer experiences through impartial way the present paper tries to bring.